Returns & Exchanges
We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return and exchange process.
30-Day Returns
You have 30 days from the date of delivery to return most items for a full refund.
Easy Process
Start a return by contacting our customer service team. We'll guide you through the process.
Free Returns
We provide a prepaid return label for most returns. Just pack it up and drop it off.
Quick Refunds
Once we receive your return, refunds are processed within 5-7 business days.
Return Policy
Eligible Items
- Items must be returned within 30 days of delivery
- Items must be in original condition with tags attached
- Items must be in original packaging when possible
- Proof of purchase is required
Non-Returnable Items
- Personalized or customized items
- Items damaged by misuse or normal wear
- Items without original packaging that affects their value
- Digital products or downloadable content
- Gift cards
How to Return an Item
- Contact Us: Reach out to our customer service to initiate a return. Include your order number and reason for return.
- Receive Return Label: We'll send you a prepaid return shipping label via email.
- Pack Your Item: Place the item in its original packaging (if available) and include all accessories and documentation.
- Ship It Back: Attach the return label to your package and drop it off at any authorized shipping location.
- Get Refunded: Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Exchanges
We offer exchanges for items in different sizes or colors, subject to availability. To exchange an item:
- Contact our customer service team to request an exchange
- Return the original item following our return process
- Once we receive the return, we'll ship the replacement item
- If the replacement item costs more, you'll be charged the difference
- If the replacement item costs less, you'll receive a refund for the difference
Refund Process
Refunds will be issued to the original payment method used for the purchase. Processing times:
- Credit/Debit Cards: 5-7 business days after we receive your return
- PayPal: 3-5 business days after we receive your return
- Bank Transfer: 7-10 business days after we receive your return
Please note that shipping fees are non-refundable unless the return is due to our error or a defective product.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We'll arrange for a replacement or full refund, and we'll cover all return shipping costs.
Questions?
If you have any questions about returns or exchanges, please don't hesitate to contact our customer service team. We're here to help make the process as smooth as possible.