Shipping Information
At Vivabay, we strive to deliver your orders quickly and safely. Below you'll find all the information you need about our shipping policies, delivery times, and shipping options.
Free Shipping
Free shipping on all orders to the USA and Canada. No minimum purchase required.
Delivery Time
All destinations: 5–16 business days. Delivery times may vary depending on your location.
Secure Packaging
All items are carefully packaged to ensure they arrive in perfect condition.
Order Tracking
Track your order in real-time. You'll receive a tracking number once your order ships.
Shipping Rates
USA & Canada
- Free shipping on all orders
- No minimum purchase required
- Delivery time: 5–16 business days
All Other Destinations
Shipping costs are calculated based on your order total:
- Orders $0.01 – $100.00: 4% of order total
- Orders $100.01 and above: 3% of order total
Delivery time: 5–16 business days
Processing Time
Most orders are processed within 1-2 business days. During peak seasons or sales events, processing may take up to 3 business days. You will receive an email confirmation once your order has been shipped.
International Shipping
We ship worldwide! Orders to the USA and Canada enjoy free shipping. For all other destinations, shipping costs are calculated as a percentage of your order total (4% for orders up to $100, 3% for orders over $100). Delivery typically takes 5–16 business days depending on your location.
Shipping Restrictions
Some items may have shipping restrictions due to size, weight, or regulations. If an item cannot be shipped to your location, we will notify you during checkout.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a full refund.
Questions?
If you have any questions about shipping, please don't hesitate to contact our customer service team. We're here to help!